Website Terms & Conditions

Last updated: September 2026

These Website Terms & Conditions apply to your use of www.law-clinic.co.uk and the services made available through it.

The website is operated by Law Clinic Limited, a company registered in England and Wales under company number 15851909, with its registered office at 167–169 Great Portland Street, 5th Floor, London, W1W 5PF.

The reference to “Law Clinic” means the company entity “Law Clinic Limited”.

Please read these Terms carefully before using our website or purchasing or requesting any service.

By using our website, you agree to these Terms. Where you formally instruct Law Clinic to provide legal services, our separate Terms of Business will also apply.

1. About Law Clinic

Law Clinic Limited provides professional legal support relating to unreserved legal activities.

Law Clinic Limited is not a firm authorised or regulated by the Solicitors Regulation Authority, Bar Standards Board, CILEx Regulation or another approved legal services regulator.

We do not undertake reserved legal activities through Law Clinic Limited.

Where your matter requires a reserved legal activity, including the conduct of litigation or the exercise of rights of audience, we may explain the options available to you and, where appropriate, introduce or refer you to an appropriately authorised solicitor, barrister or legal practice.

Any regulated or reserved legal service provided by another legal practice is separate from the services provided by Law Clinic Limited and will be subject to that provider's own acceptance procedures, terms of engagement and regulatory arrangements.

2. Our Services

Law Clinic provides bespoke legal assistance to individuals and businesses.

Depending upon your requirements, our services may include legal advice, consultations, case assessments, document reviews, bespoke legal drafting, Letters Before Action, responses to correspondence, settlement correspondence, contract and agreement drafting, negotiation assistance, dispute resolution support and assistance with the preparation of civil disputes and court cases.

We may assist clients both before proceedings commence and while proceedings are ongoing, provided that the work undertaken by Law Clinic remains within the scope of unreserved legal activities.

The particular service we agree to provide will depend upon your instructions and will normally be confirmed by email, quotation, invoice, booking confirmation or other written communication.

3. Court Proceedings and Representation

Law Clinic can provide legal advice, drafting, document review, case preparation and other unreserved legal support to clients involved in court or tribunal proceedings.

Unless expressly agreed through a separately authorised legal practice, however, Law Clinic Limited does not conduct litigation on your behalf and does not provide advocacy or representation before a court or tribunal where this would constitute a reserved legal activity.

You remain responsible for the conduct of your proceedings, including complying with court orders, procedural requirements and deadlines, unless responsibility for a particular matter has expressly been accepted by an appropriately authorised legal practice.

If you require representation or another reserved legal service, we may be able to introduce you to an authorised legal professional or law firm.

4. Information on Our Website

Information published on this website is intended to provide general information about Law Clinic, our services and legal topics.

General website content, including articles, guides, frequently asked questions and other freely available material, does not constitute legal advice tailored to your particular circumstances.

Legal advice is provided only where Law Clinic has accepted an instruction to provide advice or another agreed legal service.

Laws and procedures change and the application of the law depends upon the particular facts and circumstances of each matter. You should therefore not rely upon general website content as a substitute for obtaining advice about your particular circumstances.

Unless expressly stated otherwise, our legal information and services relate to the laws of the United Kingdom and / or Republic of Ireland. Information concerning other jurisdictions is provided on a general informational basis only.

5. Instructing Law Clinic

Submitting an enquiry through our website does not oblige Law Clinic to accept your matter.

We reserve the right to decline any proposed instruction.

Where we agree to undertake work, the scope of the service and applicable fee will normally be confirmed before substantive work begins.

A contract for legal services may be formed when we accept your instructions, confirm a booking, receive payment, commence work or otherwise confirm that we have agreed to provide the requested service.

Our Terms of Business will apply to legal services supplied by Law Clinic and should be read together with any quotation, scope of work, booking confirmation or other engagement documentation provided to you.

6. Scope of Our Work

Law Clinic provides a bespoke service. Our responsibility is therefore limited to the work we have agreed to undertake.

For example, an instruction to review and draft a Letter Before Action does not automatically mean that we are responsible for advising upon every aspect of the underlying dispute or for providing continuing assistance after the letter has been sent.

Similarly, an instruction to review or assist with the preparation of a particular court document does not mean that Law Clinic has assumed responsibility for the conduct of the proceedings generally.

If additional work is required, this can be discussed and, where appropriate, separately agreed.

7. Information You Provide

The quality and accuracy of our work depends upon the information and documentation supplied to us.

You are responsible for providing complete and accurate information and for bringing relevant documents, deadlines and developments to our attention.

We are entitled to rely upon information supplied by you unless there is a reasonable reason for us to question its accuracy.

You should carefully review any document prepared by Law Clinic before signing, sending, filing or otherwise relying upon it and promptly notify us if you believe that any information is incorrect or requires amendment.

8. Fees and Payment

The cost of our services will normally be agreed before work begins.

Depending upon the nature of the instruction, services may be charged on a fixed-fee, hourly, staged or other agreed basis.

Payment may be required before work commences.

Unless otherwise agreed, quotations relate only to the work described in the quotation or accompanying scope of work. Additional work may incur an additional charge.

Where additional work is required, we will normally discuss the scope and cost with you before undertaking it.

Law Clinic Limited is not currently registered for VAT. If this position changes, VAT will be charged where legally applicable.

9. Appointments and Consultations

Where you book a telephone or video consultation, you are responsible for ensuring that the contact information supplied is accurate and that you are available at the agreed time.

If you are unable to attend, you should notify us as soon as reasonably possible.

We reserve the right to reschedule an appointment where circumstances reasonably require us to do so.

Any specific cancellation or rescheduling arrangements communicated when an appointment is booked will form part of the terms applying to that appointment.

10. Consumer Cancellation Rights

If you are a consumer purchasing services remotely, you may have a statutory right to cancel your contract within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You may cancel by providing us with a clear statement that you wish to do so.

If you ask Law Clinic to begin providing services during the cancellation period, you expressly request that performance begins before that period has expired.

If you subsequently cancel after work has commenced, we may be entitled to charge a proportionate amount for services supplied before cancellation.

Where the service has been fully performed during the cancellation period following your express request and acknowledgement, your statutory right to cancel may be lost in accordance with applicable law.

Nothing in these Terms affects your statutory rights.

11. Refunds

Where a statutory right to a refund applies, we will provide the refund required by law.

Outside any applicable statutory cancellation rights, entitlement to a refund will depend upon the circumstances, including whether work has commenced or been completed.

Fees relating to work already properly undertaken are not ordinarily refundable merely because you subsequently decide not to proceed with your dispute or because the outcome of the matter is not what you hoped to achieve.

Nothing in this section limits any statutory rights or remedies you may have where services have not been supplied with reasonable care and skill or otherwise as required by law.

12. No Guarantee of Outcome

Legal disputes inherently involve uncertainty.

We may provide our assessment of your legal position, available options, risks or prospects based upon the information available to us, but we cannot guarantee that a particular outcome will be achieved.

The outcome of a dispute may depend upon matters outside our control, including the evidence, the actions of another party, judicial decisions, procedural developments and changes in the law.

Unless expressly agreed otherwise, the final decision whether to commence, continue, defend, negotiate or settle a matter remains yours.

13. Use of Artificial Intelligence (“AI”) and Technology

Law Clinic may use secure technology, including artificial intelligence-assisted tools, to assist with tasks such as legal research, document review, drafting, summarisation and the efficient delivery of our services.

Artificial intelligence is used as an assistive tool and not as a substitute for appropriate human professional judgment.

Where AI-assisted technology is used in connection with client work, the resulting material remains subject to appropriate human oversight and review before advice or documents are provided to you.

We will take reasonable steps to ensure that the use of such technology is consistent with our obligations concerning confidentiality, data protection and the appropriate handling of client information.

We will not knowingly disclose confidential client information to third-party artificial intelligence systems in a manner inconsistent with our confidentiality obligations or applicable data protection legislation.

Further information about how we process personal information is contained within our Privacy Policy.

14. Confidentiality

We recognise the confidential nature of information supplied to us in connection with legal matters.

We will not disclose confidential information except where authorised by you, required by law, reasonably necessary for providing our services, required by our insurers or professional advisers, or necessary for the establishment, exercise or defence of legal claims.

We may use appropriately contracted consultants, professionals and technology providers in delivering our services. Where information must be shared for this purpose, we will take appropriate steps concerning confidentiality and data protection.

As Law Clinic Limited is not an authorised law firm, you should not assume that communications with Law Clinic will attract legal professional privilege merely because they concern a legal matter.

15. External Lawyers and Regulated Legal Services

Law Clinic may from time to time recommend or introduce clients to solicitors, barristers, authorised law firms or other professional advisers.

This may include an authorised law firm through which a lawyer associated with Law Clinic separately practises as a consultant.

Where you choose to instruct an external legal practice, your contract will be with that practice and not Law Clinic Limited in respect of those services. The external practice will undertake its own onboarding and conflict procedures and will determine whether it is able to accept your instruction.

Its own terms of business, regulatory protections, complaints procedure and professional indemnity arrangements will apply

Where Law Clinic receives a referral fee or other financial benefit in connection with an introduction, this will be disclosed where required.

16. Professional Indemnity Insurance

Law Clinic maintains Professional Indemnity Insurance in respect of the services it provides.

Details of our insurance arrangements are available upon reasonable request.

17. Intellectual Property

Unless otherwise stated, the content of this website, including its text, articles, guides, graphics, branding and other original materials, belongs to Law Clinic Limited or its licensors and is protected by applicable intellectual property law.

Documents specifically prepared for a client may be used by that client for the purpose for which they were prepared once the applicable fee has been paid.

Unless we expressly agree otherwise, our documents, precedents and materials may not be sold, republished, distributed, licensed or commercially exploited.

Law Clinic® and associated branding are the property of Law Clinic Limited.

18. Acceptable Use of the Website

You must not use our website unlawfully or in a manner which may damage, disable, disrupt or compromise the website, its systems or other users.

You must not knowingly introduce malicious software, attempt unauthorised access to our systems, scrape or systematically extract website content, impersonate another person or use our website for fraudulent or unlawful purposes.

We reserve the right to restrict access where we reasonably believe the website is being misused.

19. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

A link does not necessarily constitute an endorsement of that third party or its services.

We are not responsible for the content, availability or privacy practices of third-party websites and you should review the terms applicable to those services separately.

20. Testimonials and Reviews

Where a client voluntarily provides a review or testimonial and agrees to its publication, we may display it on our website or other marketing material.

We will not ordinarily publish confidential details about a client's legal matter without appropriate permission.

Where a testimonial is presented anonymously or using limited identifying information, we may make reasonable editorial changes to protect confidentiality, provided that those changes do not materially alter the substance of the testimonial.

21. Website Availability

We endeavour to keep our website available and accurate but do not guarantee uninterrupted access.

We may change, suspend, withdraw or update any part of the website without notice where reasonably necessary.

We do not guarantee that the website will be free from technical errors, viruses or other harmful components, although we take reasonable precautions to protect our systems.

22. Liability

Nothing in these Terms excludes or restricts liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Our liability in relation to legal services supplied to a client is additionally governed by our Terms of Business and the terms specifically agreed for the relevant instruction.

We are not responsible for losses resulting from reliance upon general website information as though it were personalised legal advice.

Nothing in these Terms affects statutory rights available to consumers.

23. Data Protection

We process personal information in accordance with applicable data protection legislation, including the UK GDPR and Data Protection Act 2018 where applicable.

Further information about how personal information is collected, used, stored and shared is contained in our Privacy Policy.

24. Complaints

We are committed to providing a high standard of service and welcome the opportunity to address concerns where something has gone wrong.

If you wish to make a complaint about services provided by Law Clinic Limited, please write to: complaints@law-clinic.co.uk

We will acknowledge and investigate your complaint and aim to provide a substantive response within a reasonable period.

Law Clinic Limited is not an authorised or regulated law firm. Accordingly, complaints concerning services supplied by Law Clinic cannot ordinarily be referred to the Legal Ombudsman unless the relevant service was separately provided through an authorised legal practice and falls within the Ombudsman's jurisdiction.

If you have separately instructed an authorised law firm or another regulated professional, complaints concerning that separate service should be made under that provider's own complaints procedure.

Nothing in this section affects any legal rights or remedies otherwise available to you.

25. Changes to These Terms

We may amend these Website Terms from time to time, including to reflect changes in our services, business practices or applicable law.

The current version will be published on our website together with its revision date.

Changes to these Website Terms will not retrospectively alter the contractual terms governing legal work already accepted by us unless separately agreed or required by law.

26. Governing Law and Jurisdiction

These Website Terms and any dispute or claim arising from them are governed by the law of England and Wales.

Subject to any mandatory consumer protection rules which apply to you, the courts of England and Wales shall have jurisdiction in relation to disputes arising from these Terms.

Nothing in this provision deprives a consumer of any mandatory protection or right available under applicable law.

27. Contact Details

Law Clinic Limited

Company number: 15851909

Registered office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF

Website: www.law-clinic.co.uk

General enquiries: support@law-clinic.co.uk

Complaints: complaints@law-clinic.co.uk

Telephone: 0161 388 8499