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Terms & Conditions
AGREEMENT BETWEEN YOU AND LAW CLINIC
Welcome to www.law-clinic.co.uk ("Website"), operated by Law Clinic Limited ("we," "us," or "our"). By accessing or using our Website, you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these Terms, you may not access the Website or use our services.
These Terms are an agreement ("Agreement") between you and Law Clinic Limited and cover your use of the information, software, products, and services made available through to www.law-clinic.co.uk (the "Website"). By using the Website, you agree to be bound by these Terms, as well as our Privacy Policy.
This Agreement governs any use of the Website as a guest, fee-paying member, or otherwise. Any reference to "Law Clinic" is a reference to Law Clinic Limited (a Company registered in England & Wales).
1. USER RESPONSIBILITIES
You are responsible for making all arrangements necessary for you to have access to the Website and for ensuring any contact details you provide us with are correct and up to date. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and that they comply with them.
2. CONDITIONAL OFFER AND ACCEPTANCE
The Website is offered to you conditional upon your acceptance of these Terms and any notices contained in these Terms and the Website itself. Please read these Terms carefully before you start using the Website. By using the Website, you agree to these Terms.
3. AGE RESTRICTION
You must be the legal age of majority in your country of residence in order to use the Website. In no event is use of the Website permitted by those under the age of 18.
4. DEFINITIONS
a) "Client" or "User" refers to any individual or entity accessing or using the Website and its services.
b) "Content" means all information, text, graphics, images, and other materials uploaded, downloaded, or appearing on the Website.
c) "Services" refers to the legal services, tutorials, templates, and other offerings provided through the Website.
d) "Law Clinic" is a reference to Law Clinic Limited, a Company registered in England & Wales.
5. LEGAL INFORMATION DISCLAIMER
Thank you for visiting Law Clinic Limited at www.law-clinic.co.uk. It's important to understand the following:
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Law Clinic Limited provides a platform for legal information and self-help. The information and documents we provide ("Legal Information") are intended for your personal use and educational purposes only. They do not constitute legal guidance from qualified lawyers and should not be relied upon as such. We cannot guarantee that Legal Information is correct, current, or suitable for every situation.
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Our documents are customisable templates designed to serve as starting points for the preparation of legal documents. They are not substitutes for personalised legal guidance tailored to your specific circumstances. If you require legal advice for your particular issue, we offer this as an additional service. We are able to offer legal advice for "unreserved legal activities", which means that we are unable to represent our Clients in advocacy or to "conduct litigation" within the meaning of the Legal Services Act 2007.
Please note that Law Clinic Limited is not a regulated law firm. Consequently, communications between you and the Law Clinic may not be protected as privileged communications under legal professional privilege. This means that certain confidential, legal communications may be subject to disclosure to third parties, including courts, tribunals, regulatory bodies, and enforcement agencies.
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Using our website does not establish a lawyer-client relationship between you and Law Clinic Limited, or between you and any Law Clinic Limited employee or representative. Unless otherwise stated, you are responsible for representing yourself in any legal matter you pursue through our website.
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Our directory of lawyers is provided for informational purposes only and does not constitute an endorsement or recommendation by Law Clinic Limited. We do not warrant the qualifications or competency of any lawyer listed in our directory.
6. DISCLAIMERS
When using our services at Law Clinic Limited, please note the following:
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Simple Answers and Initial Consultations: Simple Answers and Initial Consultations provided through our platform do not constitute legal guidance Except as part of a formal Engagement, no duty of care will be established (either in tort or in contract) between you and the Lawyer we connect you with.
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Right to Reject Questions: We reserve the right to reject questions you ask without providing a reason. Typically, reasons for rejection include:
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a) We do not handle that type of legal work.
b) Currently, no available Lawyer specialises in that area.
c) Inability or unwillingness to pay for the required work.
d) Resource constraints or time limitations prevent us from undertaking the work.
e) Ethical, regulatory, or legal considerations, such as suspicions of money laundering, conflicts of interest, or insurance issues.
f) The complexity or difficulty of the case exceeds our current capabilities or expertise.
7. TRIAL OFFERS AND PAID MEMBERSHIPS
At Law Clinic Limited, we provide trial offers and memberships under the following terms:
a) Trial Offers:
Law Clinic Limited offers trial periods for limited use of our services ("Trial Offers") to new customers. By starting a Trial Offer, you agree that the Trial Offer is a one-off purchase for the specified period. At the end of the Trial Offer period, you will not be automatically enrolled in a paid membership or charged any further fees. If you wish to continue using our services beyond the Trial Offer or access additional services, you must separately purchase a membership or repurchase the services.
b) Membership Renewal and Cancellation:
Since Trial Offers do not automatically transition into paid memberships, there will be no recurring charges. Your Trial Offer will end after the specified period, and no further payments will be processed. If you decide to purchase a membership or repurchase services after the Trial Offer, you will need to do so manually through our website. It is your responsibility to manage and update your payment information as necessary if you choose to repurchase or subscribe to our services
c) Other Trials and Services:
Periodically, Law Clinic Limited may offer trials for certain products and services, each governed by specific terms and conditions detailed in the offer. Additionally, please note that our document review service is not available during trial periods. Refer to our Document Review Terms for more details on this service.
8. SERVICES PROVIDED AND PASSES AVAILABLE
The Client shall select one of the following Packages:
7 DAYS PASS
Price: The Client shall pay the Service Provider a fee of Four Pounds and Ninety-Five Pence (£9.95) for a 7 day pass.
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Validity: The services provided shall be valid for a period of seven (7) days from the date of purchase.
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Services: The Client shall receive access to the following services:
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a) Tutorials on the website
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b) Templates available on the website
1 MONTH PASS
Price: The Client shall pay the Service Provider a fee of Twenty-Four Pounds and Ninety-Five Pence (£24.95) for the 1 Monthly Pass.
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Validity: The services provided shall be valid for one (1) month from the date of purchase.
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Services: The Client shall receive access to the following services:
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a) Tutorials on the website
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b) Templates available on the website
3 MONTHS PASS
Price: The Client shall pay the Service Provider a fee of Fifty-Four Pounds and Ninety-Five Pence (£54.95) for the 3 Months Pass.
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Validity: The services provided shall be valid for a period of three (3) months from the date of purchase.
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Services: The Client shall receive access to the following services:
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a) Tutorials on the website
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b) Templates available on the website
6 MONTHS PASS
Price: The Client shall pay the Service Provider a fee of Seventy-Four Pounds and Ninety-Five Pence (£74.95) for the 6 Months Pass.
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Validity: The services provided shall be valid for a period of six (6) months from the date of purchase.
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Services: Services: The Client shall receive access to the following services:
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a) Tutorials on the website
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b) Templates available on the website
12 MONTHS PASS
Price: The Client shall pay the Service Provider a fee of Ninety-Four Pounds and Ninety-Five Pence (£94.95) for the 12 Months Pass.
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Validity: The services provided shall be valid for a period of twelve (12) months from the date of purchase.
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Services: The Client shall receive access to the following services:
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a) Tutorials on the website
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b) Templates available on the website
The Client understands that they are solely responsible for the payment of all fees and expense.
9. SCAM CHECKER SERVICES
Basic Scam Check
Service Description: This package provides a 15-minute audio/video call to resolve your concerns efficiently and effectively. Our expert team will offer guidance to help you identify potential scams through early-stage resolution and effective communication.
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Fee: £24.95 (Twenty-four pounds and ninety-five pence).
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Deliverables: Customers will receive an analysis of the potential scam and a report detailing the identified risks, potentially saving thousands of pounds.
Enhanced Scam Check
Service Description: This package offers a more comprehensive investigation, including a 30-minute audio/video call, review of up to 10 pages of supporting documents, and a bespoke report with our findings and recommendations.
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Fee: £39.99 (Thirty-nine pounds and ninety-nine pence).
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Deliverables: Customers will receive a detailed report outlining the findings of the investigation, including a thorough document review and tailored recommendations.
Small Running Title
a) All service bookings must be made in advance through our designated booking platform.
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b) Payment for the selected service package must be made at the time of booking.
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c) Services are provided on a one-off payment plan basis.
Scope of Services
a) The services provided under each package are limited to the duration specified (15 minutes for Basic Scam Check, 30 minutes for Enhanced Scam Check and Free Consult).
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b) The scope of the Basic Scam Check includes analysis and reporting of potential scams based on the information provided during the call.
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c) The scope of the Enhanced Scam Check includes a comprehensive document review, up to 10 pages, and a detailed report with findings and recommendations.
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d) The Free Consult provides initial guidance and direction based on the fact-finding discussion.
Limitations and Disclaimers
a) The scam checker services are intended to provide guidance and analysis based on the information available at the time of the consultation.
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b) Whilst we strive to provide accurate and helpful advice, the final decision on any action rests with the customer.
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c) We do not guarantee prevention of financial loss, but we aim to minimise potential risks through our services.
Customer Obligations
a) Customers must provide accurate and complete information during the consultation.
b) For the Enhanced Scam Check, customers must ensure that supporting documents do not exceed 10 pages.
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c) Customers must adhere to the scheduled time for the audio/video call to ensure the service can be provided efficiently.
10. CANCELLATION POLICY
a) Cooling-Off Period and Cancellation Rights:
Cooling-Off Period and Cancellation Rights: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), if you are a consumer (not acting in a business capacity), you have the right to cancel your agreement with Law Clinic within 14 calendar days from the date of entering into the contract (the "Cooling-Off Period"). During this Cooling-Off Period, you can cancel the agreement without incurring any liability for fees. For cancellation, you have to complete the cancellation form
To exercise your right to cancel during the Cooling-Off Period, you must notify us in writing via email at support@law-clinic.co.uk. You may use the cancellation form provided on the Website or send us a clear written statement of your decision to cancel. Upon cancellation within the Cooling-Off Period, we will refund all payments received from you, including any standard delivery charges, within 14 days from the date we receive your notice of cancellation.
b) Starting Work during the Cooling-Off Period:
If you request us to begin work before the end of the Cooling-Off Period, you will lose your right to cancel without liability for our fees. If you cancel within the Cooling-Off Period after instructing us to start work, you may be required to pay for the services provided up to the point of cancellation.
c) Cancellation after the Cooling-Off Period:
If you cancel your purchase after the Cooling-Off Period but before the end of the agreed service period, you will not be entitled to a refund. Once the Cooling-Off Period has expired, all payments made are non-refundable, and no partial refunds will be issued for cancellations made after this period.
11. REFUND POLICY
a) Refunds within the Cooling-Off Period:
If you cancel within the Cooling-Off Period, you will receive a full refund of all payments made, excluding any charges for work already carried out if you have requested us to start work during this time. All refunds shall be processed to the same payment method used by you to make the payment.
b) No Refunds after the Cooling-Off Period:
No refunds will be issued under the following circumstances:
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Cancellation after the Cooling-Off Period.
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Fees for documents requested and received during the service period.
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Fees for the use of any additional services provided during the service period.
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Refund requests must be submitted in accordance with the terms outlined above. For assistance or to request a refund, please contact us at support@law-clinic.co.uk.
12. MEMBERSHIP PASSES AVAILABLE
Legal Help Passes Terms and Conditions
Law Clinic Limited offers several membership passes through our website, each designed to provide specific services and benefits. By purchasing any of the passess, you agree to the following terms and conditions:
a) 7 Days Pass (£9.95, valid for 7 days):
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This package provides access to tutorials and templates available on our website for (07) days from the date of purchase.
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The 7 day Pass does not include access to ongoing legal guidance beyond the initial 7-day period.
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It does not automatically renew and expires after the specified duration unless renewed by the user.
b) 1 Month Pass (£24.95, valid for 1 month):
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The Monthly Pass grants access to tutorials, templates, and limited ongoing legal guidance available on our website for (01) month from the date of purchase.
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It does not automatically renew and expires after the specified duration unless renewed by the user.
c) 3 Months Pass (£54.95, valid for 3 months):
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This Pass provides access to tutorials, templates, and ongoing legal guidance available on our website for (03) months from the date of purchase.
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It does not automatically renew and expires after the specified duration unless renewed by the user.
d) 6 Months Pass (£74.95, valid for 6 months):
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The 6 Months Pass includes access to tutorials, templates, ongoing legal guidance, and specific assistance related to pre-action disputes available on our website for (06) months from the date of purchase.
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It does not automatically renew and expires after the specified duration unless renewed by the user.
e) 12 Months Pass (£94.95, valid for 12 months):
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The 12 Months Pass provides comprehensive access to tutorials, templates, ongoing legal guidance, and specialised support related to ongoing litigation available on our website for (12) months from the date of purchase.
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It does not automatically renew and expires after the specified duration unless renewed by the user.
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f) Additional Terms:
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Prices are in GBP (£) and inclusive of applicable taxes.
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Law Clinic reserves the right to modify Passes offerings, prices, and terms at any time. Changes will be effective immediately upon posting on our website.
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Users are responsible for maintaining the security of their account credentials and for all activities that occur under their account.
By purchasing and using any of our Membership Passes, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. For questions or assistance, please contact us at support@law-clinic.co.uk.
13. SCAM CHECKER SERVICE
a) Service Description:
​The Scam Checker service is a distinct and separate offering provided by Law Clinic Limited. It is designed to assist users in identifying potential scams and fraudulent activities. This service includes an assessment of the provided information against known scam indicators and patterns. However, it does not guarantee the detection of all potential scams or fraudulent activities.
b) Availability:
The Scam Checker service is not included with any of our legal help Passes. It is available for purchase as an individual service, separate from any other offerings or memberships.
c) Service Fee:
Users must pay a specific fee to access the Scam Checker service. The fee is determined based on the scope of the service and is charged separately from any other services or packages. The fee for the Scam Checker service is non-refundable once the service has been rendered.
d) Scope of Service:
The Scam Checker service provides a review and analysis of information submitted by the user to identify possible scams or fraudulent activity. It includes checking the submitted data against known fraud databases and applying a range of detection methods. The service does not involve in-depth forensic analysis or legal advice and is limited to identifying potential red flags.
e) No Guarantee:
While Law Clinic strives to provide a thorough assessment, the Scam Checker service does not guarantee the identification of all possible scams or fraudulent activities. Users should exercise caution and seek additional verification from other sources as needed.
f) User Responsibility:
It is the user's responsibility to ensure that the information submitted for the Scam Checker service is accurate and complete. Law Clinic Limited is not liable for any consequences arising from the use of the Scam Checker service or from any actions taken based on its findings.
g) Terms of Use:
By purchasing the Scam Checker service, you agree to the terms and conditions outlined in this section. Any additional terms specific to the Scam Checker service will be communicated at the time of purchase.
14. PROVISION OF EXTERNAL LEGAL ADVICE
Within the scope of these Terms and Conditions, we wish to inform you that if you require legal advice, you may contact us directly. We can facilitate arrangements for legal advice within the scope of our unreserved work or provide a referral if the matter falls outside of our expertise.
Please note that any choice to proceed with legal advice from our consultant solicitors or a referred third party will be at your discretion and responsibility. Law Clinic Limited shall not be liable for any decisions made or actions taken by you based on the advice received from these external sources. It is your responsibility to ensure that the legal services provided by our consultant solicitors or any referred third party meet your specific needs and requirements.
Should we refer your matter to one of our trusted partner law firms, we want to be transparent about our business practices and inform you that Law Clinic Limited may receive a commission or referral fee from the law firm for the referral.
This referral does not increase the cost of the services provided to you by the law firm, nor does it affect our commitment to acting in your best interests at all times. Our decision to refer your matter to a particular law firm is based solely on our professional judgement regarding the firm's ability to competently address your legal needs and is not influenced by the existence of a commission or referral arrangement.
We ensure that all referrals are made with your consent and in accordance with our regulatory obligations, prioritising your best interests and the quality of legal representation you receive. By agreeing to our terms and conditions, you acknowledge and consent to the possibility that we may receive a commission or referral fee in the event we refer your matter to an external law firm.
Should you have any questions or require further clarification regarding this practice, please do not hesitate to contact us.
15. FAILURE TO PROVIDE PAYMENTS
If you fail to provide the full payment for a one-time purchase with Law Clinic Limited, the following terms will apply:
a) Cancellation Due to Non-Payment:
If the required payment is not received by the due date, Law Clinic Limited will consider this non-payment as notice of cancellation of the purchase. As a result, we reserve the right to cancel your order and terminate any associated services immediately.
b) Access to Services:
If we are unable to process the payment for your one-time purchase, access to the purchased services will be suspended until the payment issue is resolved. Please note that no services will be provided, and your order will be considered invalid if payment is not completed.
16. USER ACCOUNT
To access specific features of the Law Clinic Limited website, you may need to create a user account. By creating an account, you agree to the following terms and conditions:
a) Account Security:
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You are responsible for maintaining the confidentiality of your account and password. You agree not to disclose your password to any third party.
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You acknowledge that you are solely responsible for all activities that occur under your account, whether authorised by you or not.
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Law Clinic Limited shall not be liable for any loss or damage arising from your failure to maintain the security of your account and password.
b) Unauthorised Use:
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If you suspect or become aware of any unauthorised use of your account or any breach of security, you must notify Law Clinic Limited immediately at support@law-clinic.co.uk.
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Law Clinic Limited reserves the right to suspend or terminate your account and access to the website if we believe that your account security has been compromised or if fraudulent activity is suspected.
c) Account Information Accuracy:
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You agree to provide accurate, current, and complete information during the registration process and to keep your account information updated at all times.
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Law Clinic Limited reserves the right to verify the accuracy of the information provided and to refuse registration or suspend your account if inaccurate or incomplete information is detected.
d) Account Termination:
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You have the right to terminate your account at any time by following the instructions provided on the Law Clinic Limited website or by contacting customer support.
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Law Clinic Limited reserves the right to terminate or suspend your account at our discretion, without prior notice, if we believe that you have violated these Terms of Service or engaged in any conduct that may harm Law Clinic Limited or its users.
e) Data Protection:
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Law Clinic Limited will handle your personal information in accordance with our Privacy Policy. By creating an account, you consent to the collection, use, and storage of your information as described in the Privacy Policy.
f) Compliance:
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By creating an account, you agree to comply with all applicable laws and regulations regarding your use of the Law Clinic Limited website and services.
17. USER ACCOUNT
You agree not to use the Website:
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a) In any way that violates any applicable law or regulation.
b) To transmit or procure the sending of any unsolicited or unauthorised advertising or promotional material.
c) To impersonate or attempt to impersonate Law Clinic Limited, a Law Clinic Limited employee, another user, or any other person or entity.
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You also agree not to:
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d) Use the Website in any manner that could disable, overburden, damage, or impair the site.
e) Use any robot, spider, or other automatic device to access the Website.
f) Introduce any viruses, Trojan horses, worms, or other material which is malicious or technologically harmful.
18. TESTIMONIALS
a) Request for Testimonial:
We may request you to provide a testimonial regarding your experience with our services. Participation is entirely voluntary, and you are under no obligation to provide a testimonial.
b) Use of Testimonial:
If you agree to provide a testimonial, you grant us the right to use and display your testimonial on our website and other promotional materials. This includes retaining the testimonial and associated details to help promote our services to other potential clients.
c) Content and Privacy:
We will not disclose any personal information beyond your first name and general location (e.g., "John from London") without your explicit consent. We will ensure that your testimonial is presented in a respectful and professional manner.
d) Withdrawal of Consent:
You have the right to withdraw your consent for us to use your testimonial at any time. To withdraw your consent, please contact us at support@law-clinic.co.uk, and we will promptly remove your testimonial from our website and promotional materials.
19. INTELLECTUAL PROPERTY RIGHTS
For the purposes of these Terms, "Intellectual Property Rights" means any and all intellectual property rights, whether registered or unregistered, including but not limited to patents, trademarks, domain names, URLs, design rights, copyrights, software rights, database rights, rights in and to business names, product names and logos, processes, trade secrets, confidential information, and any similar rights in any jurisdiction.
a) Ownership of Content:
Law Clinic Limited retains all rights, title, interest, and Intellectual Property Rights in relation to the legal forms, legal documents, letters, legal guides, articles, and all other content found on the Law Clinic Limited website (the "Content").
b) Usage Restrictions:
Except as expressly permitted by Law Clinic Limited:
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You must not reproduce, modify, translate, or create derivative works of any Content.
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You must not sell, licence, sublicense, rent, lease, distribute, copy, publicly display, publish, adapt, or edit any Content.
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You must not circumvent or disable any security or technical features of the Content
c) Trademark Notice:
The name "Law Clinic" and any associated logos are trademarks of Law Clinic Limited. Other names, trademarks, and brands may be the property of their respective owners.
d) Copyright Notice:
All Content on the Law Clinic Limited website is Copyright © Law Clinic Limited and/or its suppliers, affiliates, and partners. All rights reserved.
20. DISCLAIMER OF WARRANTIES
You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code.
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We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Website.
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The Website and all information, content, materials, products, and services included on or otherwise made available to you through the Website are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied.
21. LIMITATION OF LIABILITY
The information, software, products, and services provided through the Law Clinic Limited website may contain inaccuracies or typographical errors. Periodic changes and improvements are made to the information on the website. Law Clinic Limited and/or its suppliers may modify or update the website at any time. Information and opinions received via the website should not be relied upon for personal, medical, legal, or financial decisions. It is advisable to consult an appropriate professional for specific guidance tailored to your situation.
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While Law Clinic Limited will make reasonable efforts to keep the website available and the information accurate, Law Clinic Limited and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services, and related graphics on the website for any purpose. All such information, software, products, services, and related graphics are provided "as is" without warranty or condition of any kind. Law Clinic Limited and/or its suppliers disclaim all warranties and conditions with regard to this information, software, products, services, and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement.
a) Guest Users:
You use the Law Clinic Limited website at your own risk. Neither Law Clinic Limited nor any company within our group, and our and their respective agents, employees, and subcontractors, shall be liable to you or any other party for any losses or damages whatsoever arising in connection with the website, whether under these terms or other contract, or as a result of any misrepresentation, misstatement, or tortious act or omission, including negligence.
b) Fee-Paying Members:
Law Clinic Limited's liability to you for any loss or damage is limited to damages equal to the subscription fee received by Law Clinic Limited for the twelve-month subscription period prior to the date on which the liability arose. Under this paragraph:
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"Law Clinic Limited's liability" includes that of any company in our group and our and their respective agents, employees, subcontractors.
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"You" includes any other party claiming through you.
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"Loss or damage" includes any losses, damages, costs, or expenses arising in connection with the use of the website, whether under this agreement or other agreement, or as a result of any misrepresentation, misstatement, or tortious act or omission, including negligence.
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This section of the terms does not affect claims relating to death or personal injury caused by negligence and does not limit or exclude any liability for fraudulent misrepresentation.
c) Service Contact:
Most customer concerns can be resolved quickly and to the customer's satisfaction by contacting our customer service department at support@law-clinic.co.uk.
22. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Law Clinic Limited, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website.
23. LIMITATION OF LIABILITY
The information, software, products, and services provided through the Law Clinic Limited website may contain inaccuracies or typographical errors. Periodic changes and improvements are made to the information on the website. Law Clinic Limited and/or its suppliers may modify or update the website at any time. Information and opinions received via the website should not be relied upon for personal, medical, legal, or financial decisions. It is advisable to consult an appropriate professional for specific guidance tailored to your situation.
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While Law Clinic Limited will make reasonable efforts to keep the website available and the information accurate, Law Clinic Limited and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services, and related graphics on the website for any purpose. All such information, software, products, services, and related graphics are provided "as is" without warranty or condition of any kind. Law Clinic Limited and/or its suppliers disclaim all warranties and conditions with regard to this information, software, products, services, and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement.
a) Guest Users:
You use the Law Clinic Limited website at your own risk. Neither Law Clinic Limited nor any company within our group, and our and their respective agents, employees, and subcontractors, shall be liable to you or any other party for any losses or damages whatsoever arising in connection with the website, whether under these terms or other contract, or as a result of any misrepresentation, misstatement, or tortious act or omission, including negligence.
b) Fee-Paying Members:
Law Clinic Limited's liability to you for any loss or damage is limited to damages equal to the subscription fee received by Law Clinic Limited for the twelve-month subscription period prior to the date on which the liability arose. Under this paragraph:
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"Law Clinic Limited's liability" includes that of any company in our group and our and their respective agents, employees, subcontractors.
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"You" includes any other party claiming through you.
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"Loss or damage" includes any losses, damages, costs, or expenses arising in connection with the use of the website, whether under this agreement or other agreement, or as a result of any misrepresentation, misstatement, or tortious act or omission, including negligence.
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This section of the terms does not affect claims relating to death or personal injury caused by negligence and does not limit or exclude any liability for fraudulent misrepresentation.
c) Service Contact:
Most customer concerns can be resolved quickly and to the customer's satisfaction by contacting our customer service department at support@law-clinic.co.uk.
24. LINKS TO THIRD PARTY WEBSITES
Law Clinic Limited's website may include links to third-party resources and businesses on the Internet, referred to as "links" or "Linked Sites." These links are provided for your convenience to offer access to additional Internet resources that may be relevant to you. Law Clinic does not sponsor nor is it legally associated with any third-party Linked Sites. Law Clinic Limited does not have the legal authorisation to use any trade name, registered trademark, logo, or copyrighted material that may appear in these links.
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Law Clinic Limited does not control, endorse, or monitor the contents of any Linked Site, including any further links contained within a Linked Site or any changes or updates to a Linked Site. Law Clinic Limited is not responsible for webcasting or any other form of transmission received from any Linked Site. These Terms and Conditions do not govern your interactions with Linked Sites. It is recommended that you carefully review the terms and conditions and privacy policies of any third-party sites you visit.
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If you choose to use any service provided on a Linked Site:
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Law Clinic Limited will not be held responsible for any act or omission of the third party, including the third party's access to or use of your customer data.
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Law Clinic Limited does not guarantee or endorse any service provided by the third party.
25. COMPLAINTS AND CONCERNS
a) Submission of Complaints:
If you have any complaints or concerns regarding our services, please contact us at support@law-clinic.co.uk.
b) Resolution Process:
Upon receiving your complaint or concern, we will acknowledge receipt and aim to resolve the issue as promptly as possible. We are committed to addressing and resolving complaints in a fair and efficient manner.
c) Follow-Up:
We will keep you informed of the progress and resolution of your complaint. If you do not receive a response within a reasonable time frame or are dissatisfied with the resolution, you may escalate the matter as outlined in our escalation procedures, which will be provided upon request.
26. PERMITTED USE
a) Licence Grant:
Upon payment of the applicable fee and compliance with the restrictions outlined below, you are granted a non-exclusive, perpetual licence to:
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Use the Product and any associated document templates, information, or other items for personal or business purposes;
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Reproduce, print, and create backup copies of the Product on any computer system solely to support the permitted use; and
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Copy, modify, adapt, merge, translate, disassemble, or create derivative works based on the Product, in whole or in part.
b) Exceptions and Restrictions:
The licence granted is subject to the following conditions:
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You may not sell, rent, lease, or otherwise transfer any part of the Product to third parties;
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You may not distribute any part of the Product, including document templates, information, or other items, to third parties for sale or resale, whether for a fee or free of charge, either as part of a package or as a standalone product;
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You may not use the Product in any manner that competes with or rivals Law Clinic Limited. Law Clinic Limited will determine what constitutes "competing" purposes in the event of a dispute;
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You may not rent, lease, sublicense, or loan the Product or any part thereof to third parties.
c) Permitted Business Use:
S​ubject to the above restrictions, you may use the Product in your business operations, including distributing copies of document templates and other items to third parties as necessary for your business transactions.
d) Legal Compliance:
​The restrictions outlined are subject to the Copyright, Designs and Patents Act 1988. Law Clinic Limited waives its moral rights under Sections 77 to 79 of that Act. All terms, licences, and restrictions are valid for the duration of copyright protection as defined by the Act (the life of the author plus 70 years).
e) Responsibility:
The document templates and information provided are not tailored documents prepared specifically for you by Law Clinic Limited or its employees. It is your responsibility to ensure compliance with relevant laws when customising or using these documents.
27. CHANGES TO THE TERMS AND WEBSITE
We may revise and update these Terms and the Website from time to time in our sole discretion. All changes are effective immediately when we post them. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes.
28. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
29. ENTIRE AGREEMENT
Unless otherwise specified, this Agreement constitutes the entire agreement between you and Law Clinic Limited regarding the website and supersedes all prior communications and proposals, whether electronic, oral, or written, between you and Law Clinic Limited regarding the website.
30. WAIVER
Any failure by Law Clinic Limited to enforce or exercise any provision of the Terms, or any related right, will not be considered a waiver of that provision or right. Any rights not expressly granted in this Agreement are reserved. If a provision is found unenforceable, the remaining provisions of the Terms will remain in full effect, and an enforceable term will be substituted to reflect our intent as closely as possible.
31. CONTACT INFORMATION
Questions about the Terms should be sent to us at support@law-clinic.co.uk
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By using www.law-clinic.co.uk, you acknowledge that you have read and understood these Terms and agree to be bound by them.